Events

Events

Coach-The-Coach

Overall Aim
Improve value and quality of healthcare outcomes through development of coaching knowledge, skills and abilities to coach front line interdisciplinary clinical and supporting microsystems with knowledge, processes, and tools including the Dartmouth Microsystem Improvement Curriculum.

Through a blended electronic and face-to-face Coach-The-Coach series, we will provide an experiential developmental program with education and action learning. Our commitment is to develop coaching skills for those who wish to coach interdisciplinary clinical and supporting microsystem groups to provide exceptional care and continuously improve health care.

Audience
Any individual interested in learning skills, education, and knowledge for the purpose of coaching interdisciplinary front line clinical and supporting teams to develop into high performing microsystems to achieve local and organizational improvement strategic plans.

Staff members, improvement specialists, managers, leaders patients and families are a few examples who would benefit.

Each participant will develop:

  • Knowledge, skills and abilities in clinical microsystem fundamentals.
  • Structured organized process for coaching healthcare improvement.
  • Experience in coaching front line interdisciplinary groups in healthcare.
  • A personalized coaching plan for your personal and professional development as a coach.

Format
5 month intensive, dynamic and highly interactive experiential learning series blending electronic and face-to-face formats to develop coaching knowledge, skills and abilities.

This not your typical seminar/lecture e-learning program. eCTC is based in action learning. Each participant should have an identified interdisciplinary front ling group to coach through the eCTC series. Examples include lead improvement groups from a Patient Centered Medical Home, Operating Room, Same Day Surgery Unit, Plastic Surgery Department, Inpatient medical/surgical group, Pharmacy, Environmental Services and an Emergency Department. Ensuring leadership support of your role coaching and convening this group regularly ensures the likelihood of an optimal coaching development experience.

Participation in this rigorous 5 month coaching interdisciplinary healthcare professional eCTC series is a commitment to formal coaching development and usually requires 10-12 hours of program work a month. This time includes pre-reading and writing, participation in monthly 4 hour Adobe Connect learning sessions, and meeting with your interdisciplinary group one hour a week.

Total eCTC Fees:

$1,325 Non-refundable Registration fee covers:

  • Five learning sessions (1 in-person, 4 web-based)
  • Lecture materials, handouts and workbooks
  • Individual and group coaching mentorship experiences
  • Accessible and timely academic and technical support
  • Access to password protected electronic platforms to support learning (Adobe Connect and www.clinicalmicrosystem.org Intranet)
  • A life-tme membership to the Clinical Microsystem - The Art & Science of Healthcare Improvement professional learning community monthly conference calls.

 Additional fees:

  • Onsite learning session fees:
    • Cost of lodging during onsite session, travel expenses
  • Required text books (4)
    • Quality by Design, Nelson, Batalden, Godfrey, 2007.
    • The TEAM Handbook, Third Edition, Scholtes, Joiner, Streibel, 2003.
    • Improving Healthcare with Control Charts, Carey, Stake, 2003.
    • Helping: How to Offer, Give and Receive Help, Schein, 2009.
  • Coaching Toolkit
    • Carrying case - A tote bag, backpack, fishing box, etc.
    • Magic markers (large and small)
    • Post-it Notes - Multiple sized Post-it Notes.
    • Clipboard, masking tape, stop watch, large flip chart paper and calculator.
    • Hand gadgets - For people with busy hands (koosh balls, mini-play dough, etc).
    • Meeting cards and microsystem at a glance (Part of eCTC program).

 

Certificate of Completion

Certificates of Completion are issued by The Dartmouth Institute Microsystem Academy to participants of eCTC who attend all learning sessions, submit all session assignments and final deliverables.

2012 Fall e-Coach-the-Coach

Registration for the Fall 2012 eCTC Series (Now Open)

All Adobe Connect Sessions are 10am-2pm ET
(Please plan travel arrangements accordingly to enable full participation)
Certificate of Completion awarded to participants after attendance to ALL Sessions.

Session #1 Thursday, September 13, 2012 Adobe Connect
Session #2 October 14, 15, 16, 17, 2012, On site
(Day #1, Registration and Welcome at 5pm; Days #2 & #3, 8:00a-5:30pm; Day #4, 8:00-1:00pm)
Session #3 Thursday, November 15, 2012 Adobe Connect
Session #4 Thursday, December 13, 2012 Adobe Connect
Session #5 Thursday, January 10, 2013 Adobe Connect

2013 Spring e-Coach-the-Coach

Registration for the Spring 2013 eCTC Series

All Adobe Connect Sessions are 10am-2pm ET
(Please plan travel arrangements accordingly to enable full participation)
Certificate of Completion awarded to participants after attendance to ALL Sessions.

Session #1 Friday, February 15, 2013 Adobe Connect
Session #2 March 17, 18, 19, 20, 2013, On site
(Day #1, Registration and Welcome at 5pm; Days #2 & #3, 8:00a-5:30pm; Day #4, 8:00-1:00pm)
Session #3 Friday, April 19, 2013 Adobe Connect
Session #4 Friday, May 17, 2013 Adobe Connect
Session #5 Friday, June 21, 2013 Adobe Connect