Events

9th Annual International Clinical Microsystem Fesitval

9th Annual International Clinical Microsystem Festival , February 29 - March 1, 2012, Jönköping, Sweden

Scientific Day, March 2, 2012 - Scientific Day will be dedicated to the theory and applied knowledge of Clinical Microsystems. Click Here to Learn More about Scientific Day.

For the ninth time, the Clinical Microsystem Festival is organized by Qulturm, the development unit of Jönköping Country Council, Sweden, together with the International Network of Clinical Microsystems.

The programis now available on the conference website. Make your seminar choices and register as soon as possible to ensure a place at the conference.

The conference is held at Qulturum, Jönköping, Sweden (for more specific details please visit the conference website). The Fesitival gives us the opportunity to, together and with experts in the area, learn more about Clinical Microsystems.

This year's theme: "The HeArt of Health Care"

Lecturers
This year we once again welcome several national and international experts.

Dartmouth Medical School, USA, has a long tradition of working with Clinical Microsystems. Professor Eugene Nelson and Margie Godfrey, MS, RN, Doctoral Student and Director of the Clinical Microsystem Resource Group, will lecture about measurements and coaching for change.

Would you like to know more?
If you have any questions do not hesitate to contact us or go to our web site where you also register to the Festival: http://www.lj.se/microsystemfestival.


Be a part of spreading good ideas by sending this invitation to others who might be interested.

 

 


Warm Greetings!!


Annika Nordin Project Leader
International Clinical Microsystem Festival 2011
Mobile +46 70 672 1206
E-mail annika.ma.nordin@lj.se
Jönköping County Council Sweden
Please visit: http://www.lj.se/microsystemfestival


USA Contact:
Marjorie Godfrey, MS, RN
Questions?  Email: Marjorie Godfrey


 

The Dartmouth Institute Microsystem Academy 2011 Coach Retreat and Reunion: October 16-17th, 2011.

AIM: Convene microsystem "coaches" who have actively engaged in the development of interdisciplinary health care professionals at the front line to be able to provide care and services and continuously improve. Advace the "art and science" of coaching health care improvement in daily health care delivery systems to result in improved outcomes for patients, families, professionals and health systems.

At the end of  this course, you will have:

  • Built a collaborative coaching network to encourage, support and celebrate coaches and their efforts to improve health care.
  • Shared new knowledge, processes and tools to continue to develop as a vibrant member of the coaching community.

 

       Jody Hoffer Gittell, PhD, MA - Key Note Speaker

  • High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience.
  • Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees
  • The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

Program Schedule

Sunday, October 16, 2011 - 4:00 to 8:30 PM

4:00 PM      Registration

5:00 PM      Coaching Poster Session/Microsystem Internet Overview**

  • Helena Hvitfeldt Forsberg, MSc & Lisa Leary, MS

6:30 PM      Dinner and Discussion

7:30 PM      The Art of Coaching: Reflection across Cultures

  • Helena Hvitfeldt Forsberg, MSc, Marjorie M. Godfrey, RN, MS & Kathleen Iannacchino, RN, MS

8:30 PM      Adjourn

Monday, October 17, 2011 - 8:00AM to 5:00 PM

8:00 AM      Welcome

8:15 AM      The Coaching Model & Coaching Papers

  • Majorie M. Godfrey, RN, MS

8:45 AM      Coaching Interactive Story Telling and Case Studies

  • Helena Hvitfeldt Forsberg, MSc & Marjorie M. Godfrey, RN, MS

9:15 AM      Break

9:30 AM      Relational Coordination and Coaching

10:30 AM    Technical Track of Coaching (Time Travel)

10:45 AM   Improvement Tracker

  • Katie Testa, RN, MPH

                    BaseCamp, SharePoint & Survey Monkey

  • Patti Feeney & Lisa Leary, MS

                    Relational Coordination Tools

12:00 PM   Lunch with  a Purpose..."What about you?"

  • Helena Hvitfledt Forsberg, MSc

1:15 PM     Coaching Teams through the 5Ps

  • Dotty Bazos, RN, MS, PhD
  • Lea Ayers LaFavre

2:30 PM     Break

2:45 PM     Patient and Families- World Class Practices and Innovation

  • Helena Hvitfeldt Forsberg, Msc, Kathleen Iannacchino, RN, MS & Jonathan Huntington, MD, PhD

4:00 PM     Credentials and Coaching Evaluation (reflective best practice)

  • Marjorie M. Godfrey, RN, MS

4:20 PM     Summarize & Review flipchart ideas

4:30 PM     Adjourn

Register for the Coach Reunion & Retreat 2011
  • The Coach Retreat & Reunion conference is October 16 & 17, 2011, at the Lake Morey Resort in Fairlee, VT. Space is limited.
  • The retreat will take place from 4pm Sunday, October 16th to Monday, October 17th at 4:30pm.

CONTACT INFORMATION

Lillian Emerson

  • Executive Assistant
  • The Dartmouth Institute
  • Center for Leadership & Improvement
  • 30 Lafayette Street
  • Lebanon, NH 03766
  • Phone: (603) 653-3278
  • Fax: (603) 653-3201
  • Lillian.Emerson@dartmouth.edu

Additional Information

**Poster Session

We invite you to bring a poster to showcase the following:

  1. Coaching programs you are part of including developing coaching, coaching networks and other coaching aspects.
  2. Process, outcomes and lessons learned through coaching an interdisciplinary improvement group.

We also encourage you to bring tools, processes and other "tools of the trade" that have supported your coaching!

If you plan to bring a poster please contact Lisa.A.Leary@Dartmouth.edu.

Events

Coach-The-Coach

Overall Aim
Improve value and quality of healthcare outcomes through development of coaching knowledge, skills and abilities to coach front line interdisciplinary clinical and supporting microsystems with knowledge, processes, and tools including the Dartmouth Microsystem Improvement Curriculum.

Through a blended electronic and face-to-face Coach-The-Coach series, we will provide an experiential developmental program with education and action learning. Our commitment is to develop coaching skills for those who wish to coach interdisciplinary clinical and supporting microsystem groups to provide exceptional care and continuously improve health care.

Audience
Any individual interested in learning skills, education, and knowledge for the purpose of coaching interdisciplinary front line clinical and supporting teams to develop into high performing microsystems to achieve local and organizational improvement strategic plans.

Staff members, improvement specialists, managers, leaders patients and families are a few examples who would benefit.

Each participant will develop:

  • Knowledge, skills and abilities in clinical microsystem fundamentals.
  • Structured organized process for coaching healthcare improvement.
  • Experience in coaching front line interdisciplinary groups in healthcare.
  • A personalized coaching plan for your personal and professional development as a coach.

Format
5 month intensive, dynamic and highly interactive experiential learning series blending electronic and face-to-face formats to develop coaching knowledge, skills and abilities.

This not your typical seminar/lecture e-learning program. eCTC is based in action learning. Each participant should have an identified interdisciplinary front ling group to coach through the eCTC series. Examples include lead improvement groups from a Patient Centered Medical Home, Operating Room, Same Day Surgery Unit, Plastic Surgery Department, Inpatient medical/surgical group, Pharmacy, Environmental Services and an Emergency Department. Ensuring leadership support of your role coaching and convening this group regularly ensures the likelihood of an optimal coaching development experience.

Participation in this rigorous 5 month coaching interdisciplinary healthcare professional eCTC series is a commitment to formal coaching development and usually requires 10-12 hours of program work a month. This time includes pre-reading and writing, participation in monthly 4 hour Adobe Connect learning sessions, and meeting with your interdisciplinary group one hour a week.

Total eCTC Fees:

$1,325 Non-refundable Registration fee covers:

  • Five learning sessions (1 in-person, 4 web-based)
  • Lecture materials, handouts and workbooks
  • Individual and group coaching mentorship experiences
  • Accessible and timely academic and technical support
  • Access to password protected electronic platforms to support learning (Adobe Connect and www.clinicalmicrosystem.org Intranet)
  • A life-tme membership to the Clinical Microsystem - The Art & Science of Healthcare Improvement professional learning community monthly conference calls.

 Additional fees:

  • Onsite learning session fees:
    • Cost of lodging during onsite session, travel expenses
  • Required text books (4)
    • Quality by Design, Nelson, Batalden, Godfrey, 2007.
    • The TEAM Handbook, Third Edition, Scholtes, Joiner, Streibel, 2003.
    • Improving Healthcare with Control Charts, Carey, Stake, 2003.
    • Helping: How to Offer, Give and Receive Help, Schein, 2009.
  • Coaching Toolkit
    • Carrying case - A tote bag, backpack, fishing box, etc.
    • Magic markers (large and small)
    • Post-it Notes - Multiple sized Post-it Notes.
    • Clipboard, masking tape, stop watch, large flip chart paper and calculator.
    • Hand gadgets - For people with busy hands (koosh balls, mini-play dough, etc).
    • Meeting cards and microsystem at a glance (Part of eCTC program).

 

Certificate of Completion

Certificates of Completion are issued by The Dartmouth Institute Microsystem Academy to participants of eCTC who attend all learning sessions, submit all session assignments and final deliverables.

2012 Fall e-Coach-the-Coach

Registration for the Fall 2012 eCTC Series (Now Open)

All Adobe Connect Sessions are 10am-2pm ET
(Please plan travel arrangements accordingly to enable full participation)
Certificate of Completion awarded to participants after attendance to ALL Sessions.

Session #1 Thursday, September 13, 2012 Adobe Connect
Session #2 October 14, 15, 16, 17, 2012, On site
(Day #1, Registration and Welcome at 5pm; Days #2 & #3, 8:00a-5:30pm; Day #4, 8:00-1:00pm)
Session #3 Thursday, November 15, 2012 Adobe Connect
Session #4 Thursday, December 13, 2012 Adobe Connect
Session #5 Thursday, January 10, 2013 Adobe Connect

2013 Spring e-Coach-the-Coach

Registration for the Spring 2013 eCTC Series

All Adobe Connect Sessions are 10am-2pm ET
(Please plan travel arrangements accordingly to enable full participation)
Certificate of Completion awarded to participants after attendance to ALL Sessions.

Session #1 Friday, February 15, 2013 Adobe Connect
Session #2 March 17, 18, 19, 20, 2013, On site
(Day #1, Registration and Welcome at 5pm; Days #2 & #3, 8:00a-5:30pm; Day #4, 8:00-1:00pm)
Session #3 Friday, April 19, 2013 Adobe Connect
Session #4 Friday, May 17, 2013 Adobe Connect
Session #5 Friday, June 21, 2013 Adobe Connect

Events

Executive Series

In response to continued requests from senior leaders, educators and colleagues in health care who want to learn more about clinical microsystem theory and application in health care delivery systems, we announce a new Executive Learning Series.

Aim
Provide a dynamic, interactive web-based series to introduce the theory of clinical microsystems using the bestselling book Quality by Design and the newly released Value By Design (January 2011). Discussions and exploration will occur in these sessions to determine how this field-tested body of knowledge can advance organization improvement strategies, engagement of interdisciplinary front line groups and transformation.

Audience
Any health care professional, leaders and educators interested in learning and exploring how clinical microsystem theory, strategies, and programs can contribute to successful strategic improvements and educational programs.

Quality By Design and Value By Design are required for this series and can be purchased through Amazon for your convenience.

Registration Fee and Deadline: $349.00 by January 15, 2012
Includes four 90 minute interactive web session discussions about the two books and the field applications of the knowledge with authors. Immediately following the web session LIVE CHAT will be available to continue the discussion until 1pm. Additional resources will be described about non-degree programs and graduate courses at The Dartmouth Institute to develop individual/organizational strategies. Register now.

2012: Spring Series

  • Friday, February 17th: 11:00-12:30 PM EDT
    • Themes: Overview of series, introduction and background including research on clinical microsystems, leading and leadership for improvement, high performing microsystems and field experiences.
    • Faculty: TBD
    • Session Preparation: Quality By Design Chapters 1-4.
  • Friday, March 16th: 11:00-12:30 PM EDT
    • Themes: Developing interdisciplinary front line teams, coaching, measurement and field experiences.
    • Faculty: TBD
    • Session Preparation: Quality By Design Capthers 5-25.
  • Friday, April 13th: 11:00-12:30 PM EDT
    • Themes: Clinical Microsystem research, partnering with patients and families, safety in clinical microsystems, and designing value into health care systems.
    • Faculty: TBD
    • Session Preparation: Value By Design Chapters 1-3, 10.
  • Friday, May 18th: 11:00-12:30 PM EDT
    • Themes: Measurement, entry into health systems, preventive, acute, chronic and palliative care needs and design. 
    • Faculty: TBD
    • Session Preparation: Value By Design Chapters 4, 6-9. 

Format
All web sessions are 90 minutes in length and will require pre-reading and reflection in preparation for the interactive session with the authors of Quality By Design and Value By Design using Adobe Connect.

Contact

  • Lisa B. McAllister
  • Center for Leadership & Improvement
  • Phone: 603-653-3229
  • Fax: 603-653-3201

Events

The Dartmouth Institute Microsystem Academy is proud to develop, host and participate in events that showcase improvement experiences, advances in new knowledge and information, and promotes continued learning nationally and internationally. We design and host the annual Coaching Retreat and Reunion  in October of each year and will be adding a new multi-day event in 2012 to showcase and advance improvement knowledge across the various centers of The Dartmouth Institute for Health Policy and Clinical Practice.

We participate in several national events including the Institute for Healthcare Improvement Annual Forum in December (IHI 23rd Annual National Forum) and the Annual International Summit on Improving Patient Care in the Office Practice and the Community (13th Annual Summit) of each year offering full days on clinical microsystems featuring faculty from The Dartmouth Institute and select case studies from organizations engaged in adapting clinical microsystem knowledge and theory across the continuum of care.

We also participate internationally at the Annual International Clinical Microsystem Festival in Jönköping Sweden (9th Annual International Clinical Microsystem Festival in Jököping Sweden), Qulturum and the International Forum on Quality and Safety in Healthcare (2012).