Programs

From Tools to Relationships

Eighty percent of staff at the front lines of care reported what they needed help with the most during the improvement process was the personal process -- interactions with people and team building -- not the technical knowledge of improvement.
-- Marjorie M. Godfrey, 2013

From Tools to Relationships (TTR) is a unique and innovative program that focuses on the interpersonal skills of communication, conflict management, and negotiation to improve coaching and team effectiveness.

The program blends didactics, demonstration, practice, and feedback (including in-person videotaped and web-based) to support individual personalized learning experiences in the areas of:

  • Active Listening
  • Conflict Engagement
  • Emotional Regulation
  • Humble Inquiry
  • Motivation/Inspiration
  • Relational Coordination

Nan Cochran, MD, serves as the lead faculty for TTR, and is a faculty member of the American Academy on Communication in Healthcare.

TTR is a 5-month action-learning program, consisting of two onsite sessions and three virtual sessions conducted through Adobe Connect.

Now Enrolling for Spring and Fall 2018 Programs!

Spring 2018
   Level 1
      3 Virtual Sessions
      February 7, April 11, and June 6, 2018

      2 Onsite Sessions
      March 8 & 9, 2018 at The Dartmouth Institute in Hanover, New Hampshire
      May 10 & 11, 2018 at The Dartmouth Institute in Hanover, New Hampshire

      To Learn More About TTR Level 1 and to Register for Spring 2018

Fall 2018
   Level 1
      3 Virtual Sessions
      September 13, November 8, 2018 and January 24, 2019

      2 Onsite Sessions
      October 4 & 5, 2018 at The Dartmouth Institute in Hanover, New Hampshire
      December 13 & 14, 2018 at The Dartmouth Institute in Hanover, New Hampshire

      To Learn More About TTR Level 1 and to Register for Fall 2018

   Level 2
      2 Virtual Sessions
      October 25 and November 29, 2018

      2 Onsite Sessions
      September 20 & 21, 2018 at The Dartmouth Institute in Hanover, New Hampshire
      January 17 & 18, 2019 at The Dartmouth Institute in Hanover, New Hampshire

      To Learn More About TTR Level 2 and to Register for Fall 2018