Programs

Team Coaching Program

The Dartmouth Institute Microsystem Academy’s Team Coaching Program is grounded in multiple disciplines, theories, and original research focused on cultivating improvement and group dynamic capabilities at the front line of health care. The discipline of team coaching builds on Edgar Schein’s work in “helping” groups rather than “telling” groups what to do, and engaging in dialogue using humble inquiry and helping to develop supportive relationships, explore new possibilities, innovate, and assess desired improvements. 

I now see coaching as helping the team to understand their microsystem, determine what’s important for patients, families, and staff and figure out how to bring excellence to their unit. Ownership and accountability for the outcomes of the unit lie with the members of the microsystem and the coach’s role is to support them towards independently being able to continuously improve.
--2015 eCTC Participant

The Team Coaching Program is an intensive, dynamic, and highly interactive 5-part series (4 virtual, 1 onsite session) that offers a unique curriculum that blends the art and science of team coaching with foundational improvement and measurement knowledge and skills necessary to successfully coach frontline teams in their improvement efforts. Central to the Team Coaching Program is "The Team Coaching Model" with three phases of coaching: pre phase, action phase and transition phase.

The overall aim of the Team Coaching Program is to improve value, safety and quality of healthcare outcomes through development of team coaching knowledge, skills and abilities to coach front line interdisciplinary clinical and supporting microsystems with knowledge, processes, and tools including the Dartmouth Microsystem Improvement Curriculum.

Participants benefit from:

  • Action Learning - an interdisciplinary frontline team to coach throughout the program is a course pre­ requisite
  • Knowledge & Skill Building - team coaching model applied in the context of clinical microsystem theory and practice
  • Individualized Focus - a personalized coaching plan and pre/ post assessment of coaching capabilities and team improvement skills

Now Enrolling for Spring and Fall 2018 Programs!

Spring 2018
     4 Virtual Sessions
     February 14, April 11, May 9, and June 13, 2018

     1 Onsite Session
     March 5-7, 2018 in Florida

     To Learn More About the Team Coaching Program and to Register for Spring 2018

Fall 2018
     4 Virtual Sessions
     September 12, November 14, December 19, 2018 and January 16, 2019

     1 Onsite Session
     September 26, 27 an 28, 2018 at Lake Morey Resort in Fairlee, Vermont

     To Learn More About the Team Coaching Program and to Register for Fall 2018